Get in touch with us, the fastest way is by:
or fill out the the contact form.
We are available from MO-FR from 09.00 - 17.00 o'clock.
Together we will make it!
1.1 How to start?
In answering a few simple questions in our hair quiz you can find your customized products. Simply go to "Hairquiz start here" on the menu bar.
2.1 Do you have shipping costs?
|Economy (B Post)
||Priority (A Post)
|up to 2kg = CHF 7.00
||up to 2kg = CHF 9.00
|more than 2kg = CHF 9.00
||more than 2kg = CHF 10.70
Free shipping from an order value of CHF 60.00 for CH and LI.
3 Delivery abroad
3.1 Do you deliver abroad Switzerland?
Deliveries to rest of Europe are also possible:
|Priority With tracking
|up to 1kg = CHF 19.00
|up to 2kg = CHF 30.00
|approx. 2-4 days delivery time
Customs fee for deliveries outside Switzerland and Liechtenstein are not included in the price above and might apply at customs.
Is your country not in the list above, don't worry. We can surely send it to you as well. Just drop us a short Email and we will check: [email protected]
4.1 I have ordered too many or not enough
Ordered too much
Send us an email to [email protected] and we will adjust your order.
Ordered not enough
Place the order of your missing item and select "pick up" as a shipping method, so we will pack it together. Attention, only possible as long as your package has not yet been handed over to the post office. Write us to make sure [email protected]
4.2 Can I amend the payment method?
You can only change the payment method as long as your order is still open.
This means for bank transfer you can easily go into your account, choose your order and amend the payment method accordingly.
4.3 Can I cancel my order?
If you have chosen bank transfer as your payment method, you can log into your customer account and cancel the order.
If you have already paid, you can send us an email with your details to [email protected] and we will transfer the amount back to you.
Attention: Cancellation is only possible as long as your package has not yet been handed over to the post office.